Positioning Hiscox for growth

IfThen worked with one of the world's leading international specialty insurance groups, Hiscox, to recreate its digital and e-commerce offerings in America. Hiscox USA sells a range of specialty and small business insurance products in all 50 states directly via its website, through brokers, and retail partner agents.

With online small business insurance sales projected to increase 750% in the next three years, Hiscox sought to be reliably positioned to deliver the highest standard of customer experience. Our UX, design, and development teams produced several key findings from its research to achieve this.

The Hiscox digital footprint and product offerings were spread across business units and technology platforms that included Wordpress, Backbase, and an out-dated Rhythmyx CMS platform. The challenge for our teams was to create a cohesive, streamlined, responsive digital experience through a fresh creative vision that could not only connect the consumer to the brand in a meaningful way to generate new business, but also introduce a stronger service offering to support its existing customers and sales groups.